Return policy

Return Policy - Homeokat

At Homeokat we want you to love your linen-cotton printed apparel as much as we do. If for any reason a piece doesn’t meet your expectations, we offer a straightforward return process to ensure your peace of mind. Please read the details below carefully to understand our return terms and steps.

1. Eligibility: What Can Be Returned?

To qualify for a return, refund, or exchange, items must meet the following criteria:
  • Returned within 30 calendar days of the delivery date (we recommend checking your order confirmation email for the exact delivery date).
  • In unused, unworn, and unwashed condition—this includes keeping all original tags, labels, and packaging intact (e.g., garment bags, size stickers).
  • Free from stains, odors, pet hair, or any signs of wear (since linen-cotton is a natural fabric, minor fabric variations are normal and not considered defects).
  • Not part of our Final Sale category (Final Sale items are clearly marked on product pages and cannot be returned, refunded, or exchanged).

2. Return Process: How to Send Items Back

Follow these simple steps to start your return:

Step 1: Submit a Return Request

Before sending any items, please first notify our team to avoid delays.
  • Email us at Homeokatofficial@hotmail.com  with the subject line “Return Request - [Your Order Number]”.
  • Include:
    • Your full name and order number (found in your order confirmation email).
    • The name and size of the item(s) you want to return.
    • A brief reason for the return (e.g., “wrong size”, “style not as expected”)—this helps us improve!

Step 2: Wait for Our Confirmation

We’ll respond within 24-48 business hours with:
  • A unique Return Authorization (RA) number (please write this on the outside of your return package—packages without an RA number may be rejected).
  • Our return shipping address (we do not accept returns to the address where your order was shipped from, unless specified).

Step 3: Ship the Item(s) Back

  • You are responsible for the return shipping costs (we recommend using a trackable shipping service, as we cannot be held liable for lost or damaged return packages).
  • Include a copy of your order confirmation or packing slip inside the return package (this helps us process your return faster).

3. Refunds & Exchanges

Refunds

  • Once we receive and inspect your returned item(s) (typically within 3-5 business days of delivery to our warehouse), we will send you an email to confirm that your return has been approved.
  • Refunds will be issued to the original payment method used for your purchase. Please note that refund processing times vary by payment provider:
    • Credit/debit cards: 5-7 business days.
    • PayPal: 2-3 business days.
  • Shipping costs paid on your original order are non-refundable (unless the return is due to a defect in the product or an error on our part, e.g., sending the wrong item/size).

Exchanges

  • If you’d like to exchange an item for a different size, color, or style (subject to availability), please mention “Exchange Request” in your initial email.
  • We will process the exchange once we receive and approve your returned item. If the new item has a higher price, you will be asked to pay the difference; if it has a lower price, the remaining amount will be refunded to your original payment method.
  • Exchange shipping costs: We cover the cost of shipping the new item to you (only for exchanges due to product defects or our errors; for other exchanges, you may be responsible for additional shipping fees).

4. Special Notes

  • Defective or Wrong Items: If you receive a defective item (e.g., broken stitching, incorrect print) or the wrong item/size (due to our error), please contact us within 7 days of delivery. Include photos of the item and the packaging, and we will arrange a free return and send you a replacement (if available) or issue a full refund (including original shipping costs).
  • International Returns: For international customers, return shipping costs and any customs duties/taxes incurred are the responsibility of the customer. We recommend checking with your local customs office for details on return regulations.

  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

5. Need Help?

If you have questions about our return policy or need assistance with a return, please email us at Homeokatofficial@hotmail.com  with your order number and a description of your request. We’re here to help!
Thank you for shopping with lejuer—we appreciate your trust in our linen-cotton printed apparel.
Warm regards,
The Homeokat Team