Shipping Policy

Shipping Policy - Homeokat

At Homeokat, we strive to get your favorite linen-cotton printed apparel to you quickly and safely—so you can start enjoying soft, stylish pieces as soon as possible. Below is all the information you need about our shipping process, from order processing times to international delivery details.

1. Order Processing Time

Before your order ships, we carefully inspect and prepare each linen-cotton garment to ensure it meets our quality standards (including checking prints, stitching, and sizing).
  • Processing Time: Typically 1-3 business days (Monday to Friday, excluding weekends and major holidays like Christmas, New Year’s Day, and Mid-Autumn Festival).
  • Note: During peak seasons (e.g., Black Friday, summer sales) or for custom-sized items, processing time may extend to 3-5 business days. We’ll notify you via email if there’s any delay with your order.

2. Shipping Destinations & Delivery Times

We offer shipping to most countries and regions worldwide. Below are our standard delivery timeframes (from the date your order ships, not the order placement date):

International Shipping

  • Standard International Shipping: 7-15 business days (via trusted carriers like DHL eCommerce, FedEx Economy, or Cainiao Super Economy). Delivery times may vary slightly by destination and customs processing.
  • Express International Shipping: 3-7 business days (available for most countries; cost varies by weight and location—you can view the exact fee at checkout).
  • Remote Areas: Deliveries to remote regions (e.g., small islands, rural areas) may take an extra 2-3 business days due to limited courier service.

3. Shipping Costs

Shipping fees are calculated based on your order’s total weight, destination, and the shipping method you choose. You can view the exact shipping cost for your order by:
  1. Adding items to your cart.
  1. Entering your shipping address at checkout.
  1. Selecting your preferred shipping method (standard or express).
  • Free Shipping Offer: Enjoy free standard shipping (domestic and international) on orders over $79 USD (or equivalent in your local currency). This offer applies automatically at checkout when your order meets the minimum amount—no coupon code needed!

4. Order Tracking

We know you’ll want to keep an eye on your package, so we provide full tracking for every order:
  • Once your order ships, we’ll send a shipping confirmation email to the address you provided at checkout. This email includes a unique tracking number and a link to the courier’s website (e.g., DHL, SF Express).
  • To track your package: Click the link in the shipping confirmation email, enter your tracking number, and view real-time updates on its location and delivery status.
  • Note: It may take 24-48 hours for tracking information to appear on the courier’s website after your order ships (this is normal, as the courier needs time to scan and update the package).

5. Customs & Duties (International Orders)

For international shipments, please be aware of the following:
  • Customs Duties & Taxes: These fees are imposed by your country’s customs office and are the responsibility of the customer (we do not cover these costs). The amount varies by country and order value—we recommend checking with your local customs authority to estimate potential fees before placing your order.
  • Customs Documentation: We include all necessary documentation (e.g., commercial invoice) with your package to ensure smooth customs clearance. If customs requests additional information, please contact us at Homeokatofficial@hotmail.com   for assistance.

6. Shipping Issues & Exceptions

  • Lost or Delayed Packages: If your package doesn’t arrive within the estimated delivery time, first check the tracking information for updates (e.g., customs hold, address issue). If tracking shows no movement for 5+ business days (domestic) or 10+ business days (international), contact us with your order number and tracking number—we’ll investigate with the courier and help resolve the issue (e.g., arrange a reshipment or refund if the package is confirmed lost).
  • Incorrect Shipping Address: Please double-check your shipping address at checkout—we are not responsible for packages delivered to incorrect addresses due to customer error. If you realize you entered the wrong address after placing your order, email us immediately (within 24 hours of order placement) to request a change. Once the order ships, we cannot modify the address.
  • Damaged Packages: If your package arrives damaged (e.g., torn packaging, crushed garment), take photos of the package and the damaged item, then contact us within 48 hours of delivery. We’ll arrange a free replacement or full refund after verifying the damage.

7. Need Help?

If you have questions about shipping (e.g., delivery status, shipping costs to your country), please email us at Homeokatofficial@hotmail.com   with your order number and a description of your inquiry. Our team will get back to you within 24-48 business hours.
Thank you for choosing Homeokat—we can’t wait for you to receive and love your linen-cotton printed pieces!
Warm regards,
The Homeokat Team